This Happened Utrecht #20
De 20ste editie van This Happened: verhalen van interaction designers over hun werk.
To celebrate 5 years of This happened – Utrecht, we will return to the classics of interaction design for the 20th edition on June 23rd in Utrecht. Classic designers, classic projects, classic approaches.
Talks
Kars Alfrink, the founder of This happened – Utrecht returns to the stage to talk about Ripple Effect, a game to train Shell employees about safety. Ripple Effect emphasizes the collective nature of risk management and connects Shell staff and contractors globally, from office to frontline.
Lilian Henze will give a talk entitled Facilitating DIY, about the home installation of Internet and VOIP by KPN. With home observations on the problems during installation, they generated insights that helped redesigning of the packaging by Flex/the INNOVATIONLAB. With the final design KPN was able to dramatically decrease the cost of support by helpdesk and on-site technician while making the customer feel more empowered and selfconfident. Going deeper into Facilitating DIY, Lilian will also tell what happens to the results of this research in the organization of the client and other partners in the design process. The client doing DIY with user research.
As one of the first serious games created in the Netherlands, Meesters van de Macht ("Masters of Power") put IJsfontein on the map. Winning a Bafta and a La Fletche d’Or award back in 1998/1999 helped cement their position as leaders in the field of serious gaming. In the game children have to learn about and apply the laws of nature in order to return a cat to its owner, the Master of Chance.
Yvonne Dröge Wendel talks about De Coupé an installation done in collaboration with Lino Hellings for the nursing home De Bieslandhof in Delft. In six comfortable seats arranged as though in a train, the (psychogeriatric) residents can experience a 'pleasurable form of doing nothing' by traveling along the Dutch polder landscape. The entire process of this public domain art installation was continuously and meticulously documented from felt workshop to final design on the project website www.bies.nu.
